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Main - Customer Service

Technical Call Centre Agent

Sector: Customer Service Jobs
Company:Promise Vacancies
Location:Kempton Park
Listed:24 Nov, 2021
Applications Close:THIS ITEM EXPIRED ON 24 Dec, 2021

An established company in the security industry seeks an experienced candidate to answer technical calls on a national basis and provide basic assistance with technical queries. The candidate will also document all calls and queries.
● Answer national technical helpline
● Basic assistance to caller
● Logging customer information onto a database and upkeep thereof
● Passing on any queries that require more intensive answers/assistance
● E-mailing quotes to clients for technical call outs
● Working closely with Technical Administration team
● Any reasonable ad hoc duties as required by Management
● Previous experience in CCTV technical environment will be an advantage
● Knowledge of Windows 7 & 10 is crucial
● Basic knowledge of Windows Networking
● Minimum Grade 12
● Driver's licence and own reliable transport
● Excellent telephone etiquette and ability to handle irate clients
● Excellent verbal and written communication skills in English and Afrikaans
● Computer Literacy (MS Office)
● Strong administrative background

R 12 000.00 per Month (depending on experience)

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Technical Call Centre Agent

promisevacancies (at)

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Classified Number: 188

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