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Main - Computers & IT

IT Support Analyst

Sector: Computers & IT Jobs
Company:Promise Vacancies
Type:Full-Time
Location:Johannesburg
Listed:30 Aug, 2021
Applications Close:30 Sep, 2021


The chosen candidate will join a team of high-performing, motivated graduates with plenty of opportunities to grow to supervisory roles with excellent salary packages and also various performance based perks and bonuses.

As an IT Support Analyst your responsibilities will be:
● Working in conjunction with all other IT teams and the business to ensure the successful resolution of any desktop related issues.
● Ensuring that Incidents and Service Requests are responded to within Service Levels and that customers are regularly kept up to date in order that the customers have confidence that their issues are being actively addressed.
● Update the Service Desk documentation for new processes and procedures to reduce the duplication of effort from the Service Desk team.
● Providing telephone support to customers in a professional, knowledgeable manner to maintain excellent customer relationships.

The ideal IT Support Analyst will have the following skills:
● Basic IT Knowledge & IT Troubleshooting Skills
● Experience in a Service Desk environment
● Good communication skills
● Customer Service Skills
If you'd like an opportunity for growth & success, then apply for this position by sending your CV via email to: promisevacancies@gmail.com

NB: Employers requesting an up-front fee are almost certainly scammers. Please exercise discretion in this regard.

Contact Information

IT Support Analyst

promisevacancies (at) gmail.com

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Classified Number: 95

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